Frequently Asked Questions
Everything you need to know about our premium perfumes and oils.
Are your oud oils and perfumes 100% natural?
At Sikka Al-Tayeb, we take pride in sourcing the highest quality natural ingredients. Our oud oils are pure, and our perfumes are crafted using premium concentrates to ensure an authentic and long-lasting olfactory experience.
How long does shipping take within the region?
Standard shipping usually takes between 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress.
What is your return policy for opened products?
Due to the nature of beauty and fragrance products, we can only accept returns on items that are unopened and in their original packaging within 14 days of purchase. We recommend trying our sample sets before committing to a full-sized bottle.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard), Apple Pay, and local payment gateways to ensure a smooth shopping experience.
How should I store my perfumes to maintain their quality?
To preserve the integrity of the scent, we recommend storing your perfumes and oils in a cool, dry place away from direct sunlight and extreme temperature fluctuations.